IT World Awards is an award organized by Globee - the organizer of the world's leading award programs, honoring the achievements and contributions of information technology companies. IT World Awards was established in 2003, bringing together more than 60 judges who are experts from all over the world, participating in the process of finding the winning companies of the categories.
2023 is the third consecutive year Viettel Construction has been honored at the IT World Awards. Accordingly, the Corporation won the bronze prize in both 2/2 of the evaluation dossiers.
Customer Service Innovation Category of the Year:
IT World Awards recognizes Viettel Construction's efforts in applying Digital Transformation in customer experience. When customers contact to use the service, just call the hotline of the Corporation or make an appointment on the app. The system will support customers in the whole process: callbot, chatbox, evaluation activities through the application, happy call, etc. In addition, Viettel Construction's customer care system can also manage customer information, track sales collection, forecasting customer needs, etc.
Categories of IT solutions for large enterprises:
The Home Services system helps Viettel Construction to solve the problem of operating and managing data of 63 branches; Automated coordination and alerting of the execution process; Sign an electronic contract; Warehouse Management.
This system helps Viettel Construction:
- Save 2,000 hours of coordination among employees in 1 year.
- 60% reduction in contract completion time (replace with electronic contract). Saving operating staff salaries of 19 billion/year.
- Customer satisfaction index reached 97.8%
With Viettel Construction's strategy of expanding production and business activities on an increasingly large scale, it is necessary to have a system to control the sales process, control tools during the deployment process, and the payment collection and payment process. books, contact information and customer care… in a synchronous manner.
The result of winning the IT World Awards for 3 consecutive years recognizes Viettel Construction's efforts in the journey to bring the best products, services and experiences to people across the country.