IT World Awards is one of 11 awards organized by Globee - the organizer of the world's leading company award programs, honoring the achievements and contributions of information technology companies. Established in 2003, the IT World Awards brings together more than 60 expert judges from around the world, participating in the process of assessing which company will be the winner of the category.
Appearing in the announcement in 2021, Viettel Group has 8/8 units announced by Globee in the Top of the best companies of the year. In particular, the software "All in One" built by Viettel Construction was honored by Globee with the Gold Awards of the year, the category of integrated customer and revenue management software (IRCM).
With Viettel Construction's strategy of expanding production and business activities on an increasingly large scale, it is necessary to have a system to control the sales process, control tools during the deployment process, and the payment collection and payment process. books, contact information, and customer care… in a synchronous manner. Therefore, in 2020, Viettel Construction has built and officially put the software called "All in One" into operation, an internal operating and storage system.
This software will solve important problems such as:
- Update customer contact status, manage customer information step by step, before closing the sale.
- Site survey activities, work carried out at customers' homes.
- Information from the management warehouse providing necessary tools, supplies and materials for technical staff.
- After-sales customer care activities, happy calls of employees. Feedback, complaints from customers if any.
- The system collects money and calculates commissions and salaries for employees automatically after each successful order.
As a result of 2020, All in One software helped Viettel Construction process and store up to 114,159 orders, manage 53,924 individual customers and 3,211 corporate customers nationwide. In addition, the software also helps Viettel Construction reduce personnel costs, generate real-time, detailed reports to district, district, and commune levels. Limit the occurrence of incidents related to the import and export of goods and tools. Create a uniform workflow and smooth system operation.
Established in 1995, Viettel Construction is the number 1 construction, installation, operation, and exploitation unit of telecommunications infrastructure in Vietnam. Providing services based on technology, promoting the industrial revolution 4.0 to households and businesses in Vietnam.
Prize details at: https://globeeawards.com/it-world-awards/winners/ https://globeeawards.com/it-world-awards/winners/